Costume Hire:

Bookings can be made up to a month in advance.

A R200 deposit per Costume will be taken to secure the booking.

Your deposit will be refunded in cash.

Deposits must be paid in cash. You may make a Credit/Debit Card payment for the deposit with an additional 5% handling charge.

Cancellation:

50% will be refunded for any cancellations made 7 days in advance. Any time later, the deposit becomes non-refundable; this includes cancellation of the function for whatever reason.

Costumes cannot be changed once they have left the shop premises.

A refundable deposit will be returned once the costume is used and returned on time in good condition.

Fees will be deducted from the deposit for all late returns or for any damaged on items returned. Should the damage exceed the deposit, the customer will be liable for the excess.

The customer will be held responsible for all costs incurred in the replacement or return of any items not returned.

Depending on extreme circumstances, telephonic arrangements may be accepted for late returns.

No bookings will be confirmed telephonically; all costumes must be viewed and fitted. Please note if you do not fit an outfit before collection, you will not be refunded.

Customers must not wash costumes unless there is a stain that needs to be removed immediately. Hand wash and drip dry only. No tumble drying.

Customers must not attach sticky labels or badges to any part of the costume. Customers must not pin, sew, glue or iron any costume that is hired.

For mascot hire only:

Refundable/Booking Deposit: An amount of R250 is payable in advance for any booking. Collection: The hire fee is payable on collection.

Mascots are allowed to be collected a day before should the Mascot be available for collection. This will be confirmed closer to the date of your event.

Return : For Mascots used on Saturday, and there is a booking for Sunday, Mascot must be returned on Saturday or early Sunday morning. Your deposit will be refunded on return provided that it is returned on time and in the condition that it was hired.

Cancellation:

A full refund of the booking deposit will be returned for cancellations made.

1 month prior to your date only. No cancellation will be accepted any time later and your deposit will be forfeited.